Products
问题What materials are your jewelry made from?
问题Our jewelry is crafted from premium materials including 925 sterling silver, 18K gold, natural pearls, and ethically sourced gemstones. Each product page lists the specific materials used.
Do you offer gift wrapping?
Absolutely! All orders come in elegant gift-ready packaging. You can also add a personalized gift message during checkout. Perfect for birthdays, anniversaries, and special occasions.
How do I find my ring size?
You can measure your ring size at home using a piece of string or paper. Wrap it around your finger, mark where it overlaps, and measure the length in millimeters. Compare with our size chart on the product page. Alternatively, visit any local jewelry store for a professional sizing.
Care
How do I care for my jewelry?
To keep your jewelry looking its best, store pieces separately in a soft pouch or jewelry box. Avoid contact with perfumes, lotions, and water. Clean gently with a soft cloth. For silver pieces, use a specialized silver polishing cloth to prevent tarnishing.
Shipping
How long does shipping take?
Domestic orders are delivered within 3-7 business days. Express shipping (1-3 business days) is available for ?35. International orders typically arrive within 7-14 business days. Free shipping on orders over ?299.
Do you ship internationally?
Yes, we ship worldwide! International shipping takes 7-14 business days. Please note that customs duties and taxes may apply depending on your country. These fees are the responsibility of the buyer.
Returns
Can I return or exchange an item?
Yes! We offer a 30-day return policy for unworn items in original condition. Simply contact our support team to initiate the process. Custom and personalized items are not eligible for return.
Orders
Is my payment information secure?
Yes, absolutely. We use industry-standard SSL encryption to protect your payment information. All transactions are processed through secure payment gateways. We never store your full payment details on our servers.
